General Terms and Conditions (AGB)

1. scope of application

1.1 For the business relationship between Schobers natural products, Linzer Straße 17, 4331 Naarn (hereinafter „Seller“) and the customer (hereinafter „Customer“), the following General Terms and Conditions apply exclusively in the version valid at the time of the order.

1.2 You can reach our customer service for questions, complaints and objections on weekdays from 8:00 to 18:00 under the telephone number +43 7262 582 93 and by e-mail at office@schobermost.at.

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity (Section 13 BGB).

1.4 Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.

2. offers and service descriptions

The presentation of the products in the online store does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee.

All offers are valid „while stocks last“, unless otherwise stated with the products. Errors excepted.

3. ordering process and conclusion of contract

3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the „Add to cart“ button. The product selection can be changed or deleted within the shopping cart. The customer can then continue the order process by clicking on the „Checkout“ button.

3.2 By clicking the „Buy now“ button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view his data at any time. Required information is marked with an asterisk (*).

3.3 The seller sends the customer an automatic confirmation of receipt by e-mail, in which the order is listed again. This confirmation merely documents receipt of the order and does not constitute acceptance of the contract. The purchase contract is only concluded when the seller dispatches the goods within 2 days or confirms dispatch by means of a second e-mail, order confirmation or invoice.

3.4 If advance payment has been agreed, the contract shall come into effect upon provision of the bank details and request for payment. If no payment is made within 10 calendar days, the seller withdraws from the contract. The items are therefore reserved for a maximum of 10 calendar days.

4. prices and shipping costs

4.1 All prices on the seller's website include the applicable statutory value added tax.

4.2 In addition to the stated prices, the seller charges shipping costs. These are clearly communicated during the ordering process and on a separate information page.

5. delivery, availability of goods

5.1 If advance payment has been agreed, delivery will be made after receipt of payment.

5.2 Should the delivery of the goods fail through the fault of the buyer despite three delivery attempts, the seller may withdraw from the contract. Payments already made will be refunded immediately.

5.3 If the ordered product is not available because the seller is not supplied by its supplier through no fault of its own, the seller may withdraw from the contract. The customer will be informed of this and may receive a comparable product or a refund.

5.4 Customers will be informed about delivery times and possible delivery restrictions on a separate information page or in the product description.

6. payment modalities

6.1 The customer can choose from the available payment methods during the ordering process. These are indicated separately in the store.

6.2 If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and invoice. For all other payment methods, payment must be made in advance without deduction.

6.3 If third-party providers (e.g. PayPal) are commissioned to process payments, their GTCs shall also apply.

6.4 If the due date is determined by the calendar, default shall occur automatically upon expiry of the deadline. In this case, the customer must pay the statutory default interest.

6.5 The obligation to pay default interest does not exclude further claims for damages.

6.6 A right of set-off shall only exist in the case of legally established or recognized counterclaims. A right of retention may only be exercised for claims arising from the same contractual relationship.

7. reservation of title

The delivered goods remain the property of the seller until full payment has been made.

8 Warranty for material defects and guarantee

8.1 The warranty shall be governed by the statutory provisions.

8.2 A guarantee only exists if this has been expressly stated. Customers will be informed about warranty conditions before ordering.

9. liability

9.1 The following limitations apply to the Seller's liability.

9.2 The Seller shall be liable without limitation in the event of intent or gross negligence.

9.3 In the event of slight negligence, the Seller shall only be liable for breach of material contractual obligations (obligations whose fulfillment is essential to the contract). In this case, liability shall be limited to the foreseeable damage typical for the contract.

9.4 The limitations of liability shall not apply in the event of injury to life, limb or health, fraudulently concealed defects, the assumption of a guarantee or under the Product Liability Act.

9.5 The limitation of liability also applies to legal representatives and vicarious agents of the seller.

10. storage of the contract text

10.1 The customer can print out the text of the contract before placing the order by using the print function of his browser in the last ordering step.

10.2 The seller shall send the customer an order confirmation with all relevant data by e-mail. With the order confirmation or at the latest upon delivery, the customer also receives a copy of these GTC as well as information on revocation, shipping, delivery and payment. If the customer has created a customer account, he can view his orders there. The contract text is saved by the seller, but can no longer be accessed online.

11. final provisions

11.1 The place of jurisdiction and place of performance is the registered office of the seller, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.

11.2 The contractual language is German.

11.3 Platform of the European Commission for online dispute resolution (OS) for consumers:
https://ec.europa.eu/consumers/odr/.
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.